These Terms & Conditions apply to the use of the Hazari Holidays website and to bookings and services arranged through us.

By making an inquiry or booking with Hazari Holidays, you acknowledge that you have read and agreed to these terms.

Our Services

Hazari Holidays provides and arranges travel-related services including:

• Car rental and tourist transportation
• Kashmir and Ladakh tour packages
• Tempo Traveller and Urbania rentals
• Medium coach and group transportation
• Corporate transportation and corporate tours
• Hotel and houseboat bookings
• Shikara and Gondola booking assistance
• Air ticketing
• Train reservation assistance
• Other travel-related services

Some services may be provided directly by Hazari Holidays, while others may be arranged through third-party travel suppliers.

Booking Confirmation

A booking is considered confirmed only after Hazari Holidays has received the required booking information and, where applicable, the required advance payment.

Availability, vehicle type, hotel category, itinerary, and pricing are subject to confirmation at the time of booking.

Pricing

Prices may vary depending on travel dates, vehicle type, accommodation, availability, season, route, group size, and other applicable charges.

Any quotation provided by Hazari Holidays will be subject to the inclusions and conditions mentioned in that quotation.

Additional services, changes to the itinerary, extra waiting time, additional mileage, permits, entry fees, tolls, parking, taxes, or other charges may apply where applicable.

Transportation

Vehicle allocation is subject to availability. In exceptional circumstances, Hazari Holidays may provide a vehicle of similar category where the originally requested vehicle is unavailable.

Passengers are expected to follow reasonable safety instructions and applicable transportation rules.

The customer is responsible for providing accurate pickup, drop-off, passenger, and travel information.

Tour Packages

Tour itineraries may be adjusted due to weather, road conditions, government restrictions, local conditions, traffic, safety concerns, or circumstances beyond our control.

In such situations, Hazari Holidays may modify the itinerary where reasonably necessary to maintain passenger safety and operational feasibility.

Hotels, Houseboats & Third-Party Services

Hotel, houseboat, airline, railway, Gondola, Shikara, and other third-party services are subject to the terms and availability of the respective service provider.

Hazari Holidays will make reasonable efforts to coordinate these services but cannot guarantee circumstances controlled by third-party providers.

Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information
• Following applicable laws and local regulations
• Respecting hotel, vehicle, and service-provider rules
• Taking reasonable care of rented vehicles and property
• Paying applicable additional charges arising from their actions or changes to the itinerary

Cancellation & Refunds

Cancellation and refund conditions vary according to the service booked, travel dates, supplier policies, and time of cancellation.

Please refer to our Cancellation Policy for general cancellation terms.

Where a third-party supplier has its own cancellation policy, that policy may also apply.

Force Majeure

Hazari Holidays shall not be responsible for delays, cancellations, changes, or losses resulting from circumstances beyond our reasonable control, including severe weather, road closures, natural disasters, government restrictions, strikes, civil disturbances, transportation disruptions, or other unforeseen events.

Changes to Terms

Hazari Holidays may update these Terms & Conditions when necessary. Updated terms will be published on this website.

Contact

For questions regarding these Terms & Conditions or your booking, please contact Hazari Holidays using the contact information provided on our website.